If the answer to your question is not on this page, CLICK HERE TO EMAIL US or call: 864-659-0303


To Schedule an appointment please CLICK HERE or call the location you would like to visit!

Spartanburg location: 864.576.0053
Anderson location: 864.224.9410


Return Policy

ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES, NO EXCEPTIONS!
The Castle has a NO refund, return, exchange, or cancellation policy. Formal dresses are a special occasion item which means that some may only wear the dress once and then try to return it. Also, we special order your dress in the size and color that YOU choose. We are a retailer and cannot return the dress to the manufacturer from which we order your dress. Our policy is clear because we want you to know everything before you buy.


Shipping and Handling:

Once you place an order we will check the availability of your dress through the manufacturer to ensure we can get the dress by your Wear Date. Your Wear Date is the Date you will need to be wearing the dress. If the dress is in stock with the manufacturer then your dress can usually be shipped within 5-10 business days. If not, it could take up to 8 weeks to have a dress shipped to you (wedding dresses can take up to 16 weeks). This is why we ask for your Wear Date. Your card will not be charged until we can confirm shipment of your dress before your Wear Date. We will then proceed with the order and notify you of the expected ship date. Once again, if the dress is not available for your Wear Date, your credit card will not be charged. Also, we will contact you and ask if there is another dress that you wish to check the availability. All of our merchandise is carefully packed and inspected prior to shipment.

Bridesmaid dresses normally take 12-14 weeks to ship but RUSH orders are possible. Please message us if you need a dress earlier and we will give you the rush ship options and pricing!

FREE SHIPPING via UPS Regular Ground Shipping for orders over $200 in the continental United States*

All other countries and U.S. Territories: You can calculate shipping on your cart page or at checkout.

**shipping can be upgraded after ship date has been confirmed**


What are my payment options?

We accept Visa, Mastercard, American Express, Discover and Paypal. International customers we only accept PayPal.


Sales Tax

All SC Residents with a SC shipping/billing address will be charged the current SC state sales tax.



How do I check the status of my order?

- Check order status
- Email us about your order
- Track your shipment
- Print an invoice
- Click here



Measurements:

Remember, Please Measure carefully! You are measuring your own size and no refunds, returns, or exchanges will be accepted for measuring the incorrect size. The dress is made to the measurements in the size chart. Be sure to pick the largest of your three measurements. Nearly ALL customers need Alterations. All of the dresses are 58"-60" from base of neck to floor. Any gown that is too long may easily be hemmed (even beaded gowns) by your local seamstress. Straps may also need to be adjusted, especially if you are short waisted. If you have questions regarding measuring please feel free to contact us via email. The measurements you give us regarding our policy applies to all items sold on this site including clothing, shoes, and accessories. We will ask for your measurements when you confirm your order and we will double check the size and assist accordingly.



Are these dresses authentic?

We only sell 100% authentic dresses directly from the manufacturer with all tags attached. The Castle is an authorized retail store for all brands listed on our website!



Online Reviews

So how are we doing today? If you want to check our credibility as a retailer, or if you want to leave a review/testimonial for our site, please check out these links below. We encourage you to review us on another site, that way you know we are not tampering with the reviews:) We want your feedback because we want to provide you with the best service possible. In addition to providing feedback, online reviews can help other customers learn about who we are & about the services we offer. Can't think of what to say? Describe what you bought. Talk about the salesperson who helped you. Describe our location and your experience. Leave a thoughtful reply for future customers.
Thanks for recommending us! We appreciate it!

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